Terms & conditions

These terms and conditions have legal effect, so it is important that you read them carefully and raise any questions you may have with Scilly Hols Ltd.

Scilly Hols Ltd (hereinafter called ‘the Agent’ or ’we’) acts as a letting agent on behalf of the owners of properties we manage (hereinafter called ‘Owners’). Upon confirmation of your booking a contract has been formed between you (hereinafter called the ‘Hirer’ or ‘you’) the Agent and the Owner. Whilst every care has been taken in the description of each property, no liability can be accepted by the Agent for any subsequent change to the property made by the Owner. Neither can the Agent be held responsible for the actions of either the Hirer or the Owner.


Your understanding and acceptance of our booking conditions

By making a booking you are confirming that you have read and understood these terms and conditions, and understood and accept that, in the circumstances set out below, the risk in the event of cancellation, or inability to use your booking for whatever reason, transfers to you, the visitor, at that point.

Booking

The person making the booking must be over 18 years old and must be a member of the occupying party. That person takes responsibility for payment, and agrees to these Terms and Conditions on their own behalf and on behalf of all persons listed on the Booking Form, including any persons substituted or added at a later date. No booking shall be deemed to have been made until the booking form and remittance is received and confirmed. We do NOT accept bookings from ‘Stag’ or ‘Hen’ parties without prior arrangement.

Payment

Should be made by cheque or bank transfer in £ sterling. Any bank charges for payments from overseas guests must be paid by the guest at the time of the transaction.

Deposit

Your booking must be made on our official booking form and sent to us with the deposit as specified on the booking form. Your booking will not be complete until the completed booking form and the deposit is received in cleared funds and confirmed by us. If we do not receive the form and deposit within two weeks of the original request for the booking we reserve the right to re-let those dates.

Balance Payment

The full balance is due no later than six weeks prior to the start date of your booking. Non payment of the balance by the due date will, unless otherwise agreed, constitute cancellation, and the Agent may endeavour to re-let the property. This does NOT relieve the Hirer of their legal responsibility to pay the full balance due should the property remain un-let. See cancellation clause below.

Cancellation/Abandonment

All cancellations must be advised by telephone, followed by written confirmation. In the event of cancellation by you, or a member of your party, or your inability to make use of your booking we will endeavour to re-let the property and IF we are able to re-let then we will refund the amount already paid less an administration fee of £90.00 inc VAT. If a reduction in the rental payment has to be made to secure a new booking, the hirer will receive the respective pro rata amount less the administration fee. In the event of a cancellation made by you as the result of Government imposed Covid 19 restrictions to prevent the island transport providers from operating we will refund monies paid less the administration fee of £90 inc VAT.

Legal Contract

By signing the booking form you are confirming that you have read and understand our terms and conditions. By making a confirmed booking with the Agent you are entering into a binding legal contract and from that point have a legal liability to pay the full amount due in respect of the week(s) you have booked.

Insurance

We strongly recommend that you and all other members of your party take out appropriate travel insurance to cover your liability to pay the full amount due for your accommodation and any other costs or losses arising as a result of or in connection with cancellation, delay, inability to travel, non-attendance, accident, loss of property, or any changes of circumstances which may affect the booking. You should be aware that the weather can easily disrupt travel arrangements which could incur additional and unexpected accommodation costs.
At Scilly Hols Ltd we don’t expect insurance companies to sell holidays. In turn we, and our owners, do not insure any whole or part of your holiday payment, cover disruption to travel, breakdown, loss of goods or curtailment of your holiday by any external reason whatsoever.
Your booking is only accepted subject to our terms and conditions as published.
If you choose NOT to take out adequate insurance then you have accepted that you have knowingly agreed that in the circumstances set out above, in event of you not using your booking for whatever reason, you will bear the cost of paying the full balance yourself.

Liability

We do not accept liability for any loss or damage suffered by you or members of your party at any point during your visit.

Occupation of the Property

Properties unless otherwise stated, are available from 6pm on the first day of your holiday until 9.30am on the day of departure. Guests should provide us with a mobile phone number so that they can be advised if the property is ready for occupation before 6pm. The property must only be occupied for the duration of the booking and by those persons stated on the booking form. The total number of persons must not exceed the number as stated in the property description.

Obligations of the Hirer

To notify the Agent as soon as possible and pay for any loss or damage to the property however caused, reasonable wear and tear excluded. To ensure that good care is taken of the property and that is left in a clean and tidy state on departure. Not to part possession of the property and share it except with members of the party as stated on the booking form. Not to cause annoyance or nuisance to occupants or adjacent properties. The right of entry to the property at all reasonable times is reserved by the Owner/Caretaker or Agent with or without workmen for the purpose of inspection or to carry out any repair deemed necessary to the property or equipment, including gardening.

Complaints

In the unhappy event of you having cause for complaint, the matter should be reported to the Agent. No complaint will be entertained at the end of the holiday, or when the hirer has returned home. Reports, appreciative comments or constructive suggestions for improvement will always be gladly received. In matters of equipment going wrong, it should be realised that although frequently checked, items not reported by departing guests may escape attention. In cases of failure or malfunction of domestic appliances or equipment, furniture, fittings, drainage, electricity/water/fuel supplies and including loss of colour or picture quality of TV’s or WiFi routers the Owner/Agent will endeavour to have all faults/failures corrected as soon as possible after the same has been reported to them. In the case of items requiring expert attention or replacement the Owner’s/Agent’s liability shall be limited to the passing of the request for service to their usual suppliers or repairers. No responsibility can be accepted for any subsequent delay on the part of suppliers or repairers or for any loss of frozen/chilled food due to failure or inadequacy of the refrigerator/ freezer. Some of our properties are traditional and built of granite and can be subject to damp problems. Whilst every step to ease this condition has been taken, given the location of the Islands and during prolonged periods of wet weather there may be evidence of damp.

Unavailability of the property

If the property is unavailable for the dates booked for reasons beyond the Owner’s/Agent’s control, including without limitation, flooding; fire; significant damage to the property; or failure of utility services to the property, we will try to find appropriate alternative accommodation or if this is not possible we will refund any monies paid in full. Neither the Owner nor the Agent will have any other liability to you.

Pets

Pets are only accepted where described in the property description. Where they are accepted they are not permitted in bedrooms or on furniture. They should not be left unattended in the property. The property must be throughly cleaned before departure to remove traces of pets, as should any garden/outdoor areas.

Price change

The Agent reserves the right to amend prices quoted on their website and in advertising material due to errors, omissions or changes in the rate of VAT.

Cleaning & Damage Charges

The Agent reserves the right to charge the Hirer for extra cleaning, rectification, repair, or replacement that may be necessary on the departure of the Hirer. The word of the Owner/Agent or representative will be final in this respect.

Breach of Contract

If you commit a serious breach of these Terms and Conditions the Owner/ Agent will have the right to terminate your booking. If you are already at the property the Owner/Agent may require you to vacate it immediately. A serious breach includes without limitation, failure to comply with the rules of the house, health and safety advice circumstances where your behaviour, that of other members of the party or pets is likely to have an significant adverse effect upon those staying or living nearby the property. In the event of a serious breach of these Terms and conditions no refund of the rental will be made.

Data Protection

As a commitment to the General Data Protection Regulation we will never share your information, in any form with a third party unless legally required or requested to do so.